Frodio 100% Human Hair High-Density 10-Sec Ponytail Hair Extensions Hairpiece Clip In 2 Piece Set
Shipping Methods
Frodio Hair works with trusted shipping carriers, including USPS, SpeedX, GOFO, FedEx, YunExpress, and other logistics partners. The carrier used may vary depending on the destination and shipping service selected to ensure the most efficient delivery.
*Signature service is not included by default. Please leave an order note in your cart if you require it for delivery.
Total Delivery Time
Total delivery time = processing time + shipping time.
Processing Time
After placing an order, it typically takes 1 business day to process your shipment. If there are issues with your shipping information, we will contact you within 24 hours.
Shipping Time & Cost
| Destination | Delivery Option | Weekdays | Order < $65 | Order ≥ $65 |
|---|---|---|---|---|
| United States | Standard Shipping | 5–7 | $7 | FREE |
| United States | Standard Shipping with Shipping Protection | 5–7 | / | $2.90 |
| United States | 2–3 Day Express Shipping | 2–3 | $16 | $9 |
| Europe | Express Shipping | 6–10 | $35 | $35 |
| North America, Oceania & Asia | Express Shipping | 7–12 | $30 | $30 |
Shipping time and costs may vary due to unexpected factors like adverse weather, public holidays, or other unforeseen events. We appreciate your understanding for any inconvenience caused.
About Tax
Customs duties in the recipient’s country/region are the customer’s responsibility. Costs incurred due to delivery delays, address modifications, cancellations, or returns for personal reasons are borne by the buyer.
Additional Notes
- Local logistics deliver on business days, Monday to Friday.
- Please ensure your delivery address is accessible on workdays.
- Keep your phone available, as carriers may contact you.
- Some services may require a signature for delivery.
- If you waive the signature service, we will not be held responsible for any loss or damage to the package once it occurs.
Shipping Protection
Shipping Protection is an optional value-added after-sales service provided by Frodio Hair. It provides case review and assistance handling in situations where a package is lost, damaged, or significantly delayed during transit. Our team will review the order details and tracking information and provide assistance in accordance with our after-sales policy. Please note that Shipping Protection is not an insurance product and does not constitute insurance coverage.
Shipping Fee / Shipping Protection Fee Refund Policy
Before Shipment
If an order is canceled before shipment, both the shipping fee and Shipping Protection fee will be fully refunded to the original payment method.
After Shipment
Once the order has been shipped, shipping fees and Shipping Protection fees are generally non-refundable.
Undelivered / In-Transit Issues
If the package is lost, delivery fails, or is returned to sender before successful delivery, refund eligibility for shipping fees and/or Shipping Protection fees will be assessed based on the carrier’s official tracking status and responsibility determination.
Delivered Orders
Once delivery is confirmed as completed, both the shipping fee and Shipping Protection fee are non-refundable, even if the item is later returned.
Customer-Related Issues
Both the shipping fee and Shipping Protection fee are non-refundable for cases caused by customer reasons, including but not limited to incorrect address, refusal of delivery, or change of mind.
Other Cases
Refund eligibility may vary depending on specific circumstances and will be reviewed in accordance with our after-sales policy. Please contact our customer service team for assistance.
At Frodio, our commitment is to ensure that every woman looks and feels her best by providing the ultimate hair experience. If you face any issues with your purchase, please feel free to contact us at any time, and we’ll prioritize responding within 48 hours.
1. Order Cancellation
If you need to cancel your order, please contact our Customer Care team within 1 hour of placing your order.
We will review your request and do our best to process the cancellation before your order is shipped. Please note that cancellation requests cannot be guaranteed once the order has entered the shipping process.
2. Order Returns
We gladly facilitate exchanges and returns of unused wigs within 30 days of receipt.
Please kindly note that each order qualifies for a single free return within 30 days of receipt.
2.1 Return Acceptable
For a return or exchange, the product must be in its original condition – with uncut, unwashed, unbleached hair, unchanged color, and untouched lace (without cutting or secondary trimming). Products, being personal items in direct contact with the scalp, prioritize customer safety and hygiene. Hence, we cannot accept used products for return.
2.2 To initiate a return:
- Steps 1 Contact Customer Care: Initiate the return within 30 days, providing reasons and relevant pictures for a swift process.
- Steps 2 Receive Return Address: The return address will be provided upon approval of your return request.
- Steps 3 Process Refund: Refunds processed within 2 business days post-receiving and inspecting the item(s).
3. Order Exchanges
For exchanges, follow the same return process. Our representative will confirm the exchange product and necessary payment adjustments after approving your exchange request.
Once we receive your returned item, we process the exchange, shipping the new item within 3 business days.
4. Refund Processing Time
Refunds issued within 2 business days.
Choose options
Shipping Methods
Frodio Hair works with trusted shipping carriers, including USPS, SpeedX, GOFO, FedEx, YunExpress, and other logistics partners. The carrier used may vary depending on the destination and shipping service selected to ensure the most efficient delivery.
*Signature service is not included by default. Please leave an order note in your cart if you require it for delivery.
Total Delivery Time
Total delivery time = processing time + shipping time.
Processing Time
After placing an order, it typically takes 1 business day to process your shipment. If there are issues with your shipping information, we will contact you within 24 hours.
Shipping Time & Cost
| Destination | Delivery Option | Weekdays | Order < $65 | Order ≥ $65 |
|---|---|---|---|---|
| United States | Standard Shipping | 5–7 | $7 | FREE |
| United States | Standard Shipping with Shipping Protection | 5–7 | / | $2.90 |
| United States | 2–3 Day Express Shipping | 2–3 | $16 | $9 |
| Europe | Express Shipping | 6–10 | $35 | $35 |
| North America, Oceania & Asia | Express Shipping | 7–12 | $30 | $30 |
Shipping time and costs may vary due to unexpected factors like adverse weather, public holidays, or other unforeseen events. We appreciate your understanding for any inconvenience caused.
About Tax
Customs duties in the recipient’s country/region are the customer’s responsibility. Costs incurred due to delivery delays, address modifications, cancellations, or returns for personal reasons are borne by the buyer.
Additional Notes
- Local logistics deliver on business days, Monday to Friday.
- Please ensure your delivery address is accessible on workdays.
- Keep your phone available, as carriers may contact you.
- Some services may require a signature for delivery.
- If you waive the signature service, we will not be held responsible for any loss or damage to the package once it occurs.
Shipping Protection
Shipping Protection is an optional value-added after-sales service provided by Frodio Hair. It provides case review and assistance handling in situations where a package is lost, damaged, or significantly delayed during transit. Our team will review the order details and tracking information and provide assistance in accordance with our after-sales policy. Please note that Shipping Protection is not an insurance product and does not constitute insurance coverage.
Shipping Fee / Shipping Protection Fee Refund Policy
Before Shipment
If an order is canceled before shipment, both the shipping fee and Shipping Protection fee will be fully refunded to the original payment method.
After Shipment
Once the order has been shipped, shipping fees and Shipping Protection fees are generally non-refundable.
Undelivered / In-Transit Issues
If the package is lost, delivery fails, or is returned to sender before successful delivery, refund eligibility for shipping fees and/or Shipping Protection fees will be assessed based on the carrier’s official tracking status and responsibility determination.
Delivered Orders
Once delivery is confirmed as completed, both the shipping fee and Shipping Protection fee are non-refundable, even if the item is later returned.
Customer-Related Issues
Both the shipping fee and Shipping Protection fee are non-refundable for cases caused by customer reasons, including but not limited to incorrect address, refusal of delivery, or change of mind.
Other Cases
Refund eligibility may vary depending on specific circumstances and will be reviewed in accordance with our after-sales policy. Please contact our customer service team for assistance.
At Frodio, our commitment is to ensure that every woman looks and feels her best by providing the ultimate hair experience. If you face any issues with your purchase, please feel free to contact us at any time, and we’ll prioritize responding within 48 hours.
1. Order Cancellation
If you need to cancel your order, please contact our Customer Care team within 1 hour of placing your order.
We will review your request and do our best to process the cancellation before your order is shipped. Please note that cancellation requests cannot be guaranteed once the order has entered the shipping process.
2. Order Returns
We gladly facilitate exchanges and returns of unused wigs within 30 days of receipt.
Please kindly note that each order qualifies for a single free return within 30 days of receipt.
2.1 Return Acceptable
For a return or exchange, the product must be in its original condition – with uncut, unwashed, unbleached hair, unchanged color, and untouched lace (without cutting or secondary trimming). Products, being personal items in direct contact with the scalp, prioritize customer safety and hygiene. Hence, we cannot accept used products for return.
2.2 To initiate a return:
- Steps 1 Contact Customer Care: Initiate the return within 30 days, providing reasons and relevant pictures for a swift process.
- Steps 2 Receive Return Address: The return address will be provided upon approval of your return request.
- Steps 3 Process Refund: Refunds processed within 2 business days post-receiving and inspecting the item(s).
3. Order Exchanges
For exchanges, follow the same return process. Our representative will confirm the exchange product and necessary payment adjustments after approving your exchange request.
Once we receive your returned item, we process the exchange, shipping the new item within 3 business days.
4. Refund Processing Time
Refunds issued within 2 business days.
New Arrivals
