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[Not For Sale] Subscriber’s Choice: Free Hair Gift
Shipping Methods
Frodio Hair works with trusted shipping carriers including USPS, SpeedX, GOFO, FedEx, YunExpress, and other logistics partners. Available shipping methods may vary depending on your destination and selected service.
For U.S. orders, shipping options may vary depending on whether the address is located in mainland areas or special areas including Puerto Rico (PR), Virgin Islands (VI), Alaska (AK), and Hawaii (HI).
*Signature service is not included by default. Please leave an order note during checkout if you require a signature upon delivery.
Total Delivery Time
Total delivery time = processing time + shipping time.
Processing Time
Orders are usually processed within 1 business day after payment confirmation. If there is any issue with your shipping information, our team will contact you within 24 hours.
Shipping Options & Delivery Time
| Destination | Shipping Method | Delivery Time | Shipping Cost |
|---|---|---|---|
|
United States (Mainland) |
Free Standard Shipping Orders $65+ | 5–7 Business Days | FREE |
| Standard Shipping Orders under $65 | 5–7 Business Days | $7 | |
| Standard Shipping + Protection Orders $65+ | 5–7 Business Days | $2.90 | |
| Express Shipping Orders under $65 | 2–3 Business Days | $16 | |
| Express Upgrade Orders $65+ | 2–3 Business Days | $9 | |
|
United States (Special Areas) PR / VI / AK / HI |
Free Standard Shipping Orders $65+ | 10–15 Business Days | FREE |
| Standard Shipping Orders under $65 | 10–15 Business Days | $14 | |
| Standard Shipping + Protection Orders $65+ | 10–15 Business Days | $2.90 | |
| Europe | Express Shipping | 6–10 Business Days | $35 |
|
North America, Oceania & Asia |
Express Shipping | 7–12 Business Days | $30 |
Shipping time and costs may vary due to unexpected factors such as weather conditions, holidays, customs procedures, or other unforeseen circumstances.
About Tax
Customs duties, taxes, or import fees may vary depending on the destination country or region. Any applicable charges are the customer's responsibility.
Additional Notes
- Local logistics deliver on business days, Monday to Friday.
- Please make sure your shipping address is accessible during delivery hours.
- Keep your phone available as carriers may contact you regarding delivery.
- Some delivery services may require a signature.
- If signature service is declined, Frodio is not responsible for loss or damage after delivery confirmation.
Shipping Protection
Shipping Protection is an optional value-added service provided by Frodio Hair. It provides assistance with cases involving lost packages, damaged packages, or significant delivery delays. Our team will review order details and tracking information according to our shipping protection policy.
Please note that Shipping Protection is not an insurance product and does not replace carrier insurance coverage.
Shipping Fee / Shipping Protection Fee Refund Policy
Before Shipment
If an order is canceled before shipment, shipping fees and Shipping Protection fees will be refunded to the original payment method.
After Shipment
Once an order has been shipped, shipping fees and Shipping Protection fees are generally non-refundable.
Undelivered / In-Transit Issues
If a package is lost, delivery fails, or is returned before successful delivery, refund eligibility will be reviewed based on carrier tracking information and responsibility determination.
Delivered Orders
Once delivery is confirmed as completed, shipping fees and Shipping Protection fees are non-refundable, even if the item is later returned.
Customer-Related Issues
Shipping fees and Shipping Protection fees are non-refundable for issues caused by customer reasons, including incorrect addresses, refusal of delivery, or changes of mind.
Other Cases
Refund eligibility may vary depending on specific situations. Please contact our Customer Care team for assistance.
Free Gift & Returns
We hope you love your order! If you choose to return an item from an order that included a complimentary gift, we kindly ask that the gift is returned as well.
If the gift is not included in the return, the refund may be adjusted to reflect the value of the complimentary item, based on its current listed price on our website.
We truly appreciate your understanding and support
Choose options
Shipping Methods
Frodio Hair works with trusted shipping carriers including USPS, SpeedX, GOFO, FedEx, YunExpress, and other logistics partners. Available shipping methods may vary depending on your destination and selected service.
For U.S. orders, shipping options may vary depending on whether the address is located in mainland areas or special areas including Puerto Rico (PR), Virgin Islands (VI), Alaska (AK), and Hawaii (HI).
*Signature service is not included by default. Please leave an order note during checkout if you require a signature upon delivery.
Total Delivery Time
Total delivery time = processing time + shipping time.
Processing Time
Orders are usually processed within 1 business day after payment confirmation. If there is any issue with your shipping information, our team will contact you within 24 hours.
Shipping Options & Delivery Time
| Destination | Shipping Method | Delivery Time | Shipping Cost |
|---|---|---|---|
|
United States (Mainland) |
Free Standard Shipping Orders $65+ | 5–7 Business Days | FREE |
| Standard Shipping Orders under $65 | 5–7 Business Days | $7 | |
| Standard Shipping + Protection Orders $65+ | 5–7 Business Days | $2.90 | |
| Express Shipping Orders under $65 | 2–3 Business Days | $16 | |
| Express Upgrade Orders $65+ | 2–3 Business Days | $9 | |
|
United States (Special Areas) PR / VI / AK / HI |
Free Standard Shipping Orders $65+ | 10–15 Business Days | FREE |
| Standard Shipping Orders under $65 | 10–15 Business Days | $14 | |
| Standard Shipping + Protection Orders $65+ | 10–15 Business Days | $2.90 | |
| Europe | Express Shipping | 6–10 Business Days | $35 |
|
North America, Oceania & Asia |
Express Shipping | 7–12 Business Days | $30 |
Shipping time and costs may vary due to unexpected factors such as weather conditions, holidays, customs procedures, or other unforeseen circumstances.
About Tax
Customs duties, taxes, or import fees may vary depending on the destination country or region. Any applicable charges are the customer's responsibility.
Additional Notes
- Local logistics deliver on business days, Monday to Friday.
- Please make sure your shipping address is accessible during delivery hours.
- Keep your phone available as carriers may contact you regarding delivery.
- Some delivery services may require a signature.
- If signature service is declined, Frodio is not responsible for loss or damage after delivery confirmation.
Shipping Protection
Shipping Protection is an optional value-added service provided by Frodio Hair. It provides assistance with cases involving lost packages, damaged packages, or significant delivery delays. Our team will review order details and tracking information according to our shipping protection policy.
Please note that Shipping Protection is not an insurance product and does not replace carrier insurance coverage.
Shipping Fee / Shipping Protection Fee Refund Policy
Before Shipment
If an order is canceled before shipment, shipping fees and Shipping Protection fees will be refunded to the original payment method.
After Shipment
Once an order has been shipped, shipping fees and Shipping Protection fees are generally non-refundable.
Undelivered / In-Transit Issues
If a package is lost, delivery fails, or is returned before successful delivery, refund eligibility will be reviewed based on carrier tracking information and responsibility determination.
Delivered Orders
Once delivery is confirmed as completed, shipping fees and Shipping Protection fees are non-refundable, even if the item is later returned.
Customer-Related Issues
Shipping fees and Shipping Protection fees are non-refundable for issues caused by customer reasons, including incorrect addresses, refusal of delivery, or changes of mind.
Other Cases
Refund eligibility may vary depending on specific situations. Please contact our Customer Care team for assistance.