FREE Gift | Frodio Premium Mystery Hair Box – Random Style & Texture | US Only | No Code Needed
Shipping Methods
Frodio Hair works with trusted shipping carriers including USPS, SpeedX, GOFO, FedEx, YunExpress, and other logistics partners. Available shipping methods may vary depending on your destination and selected service.
For U.S. orders, shipping options may vary depending on whether the address is located in mainland areas or special areas including Puerto Rico (PR), Virgin Islands (VI), Alaska (AK), and Hawaii (HI).
*Signature service is not included by default. Please leave an order note during checkout if you require a signature upon delivery.
Total Delivery Time
Total delivery time = processing time + shipping time.
Processing Time
Orders are usually processed within 1 business day after payment confirmation. If there is any issue with your shipping information, our team will contact you within 24 hours.
Shipping Options & Delivery Time
Shipping time and costs may vary due to unexpected factors such as weather conditions, holidays, customs procedures, or other unforeseen circumstances.
About Tax
Customs duties, taxes, or import fees may vary depending on the destination country or region. Any applicable charges are the customer's responsibility.
Additional Notes
- Local logistics deliver on business days, Monday to Friday.
- Please make sure your shipping address is accessible during delivery hours.
- Keep your phone available as carriers may contact you regarding delivery.
- Some delivery services may require a signature.
- If signature service is declined, Frodio is not responsible for loss or damage after delivery confirmation.
Shipping Protection
Shipping Protection is an optional value-added service provided by Frodio Hair. It provides assistance with cases involving lost packages, damaged packages, or significant delivery delays. Our team will review order details and tracking information according to our shipping protection policy.
Please note that Shipping Protection is not an insurance product and does not replace carrier insurance coverage.
Shipping Fee / Shipping Protection Fee Refund Policy
Before Shipment
If an order is canceled before shipment, shipping fees and Shipping Protection fees will be refunded to the original payment method.
After Shipment
Once an order has been shipped, shipping fees and Shipping Protection fees are generally non-refundable.
Undelivered / In-Transit Issues
If a package is lost, delivery fails, or is returned before successful delivery, refund eligibility will be reviewed based on carrier tracking information and responsibility determination.
Delivered Orders
Once delivery is confirmed as completed, shipping fees and Shipping Protection fees are non-refundable, even if the item is later returned.
Customer-Related Issues
Shipping fees and Shipping Protection fees are non-refundable for issues caused by customer reasons, including incorrect addresses, refusal of delivery, or changes of mind.
Other Cases
Refund eligibility may vary depending on specific situations. Please contact our Customer Care team for assistance.
At Frodio, our commitment is to ensure that every woman looks and feels her best by providing the ultimate hair experience. If you face any issues with your purchase, please feel free to contact us at any time, and we’ll prioritize responding within 48 hours.
1. Order Cancellation
If you need to cancel your order, please contact our Customer Care team within 1 hour of placing your order by submitting a request through our Contact Us page:
https://frodio.com/pages/contact-us
Our team will review your request and do our best to process the cancellation before your order enters the shipping process. Please note that cancellation cannot be guaranteed once your order has been shipped or is already being processed for shipment.
2. Order Returns
We gladly facilitate exchanges and returns of unused wigs within 30 days of receipt.
In certain cases, a no-return resolution may be available. Eligibility is subject to review and confirmation by our Customer Service team.
Please kindly note that each order qualifies for a single free return within 30 days of receipt.
2.1 Return Acceptable
For a return or exchange, the product must be in its original condition – with uncut, unwashed, unbleached hair, unchanged color, and untouched lace (without cutting or secondary trimming). Products, being personal items in direct contact with the scalp, prioritize customer safety and hygiene. Hence, we cannot accept used products for return.
2.2 To Initiate a Return
-
Step 1 – Contact Customer Care: Initiate the return within 30 days of receipt, providing the reason and relevant pictures for a swift process.
-
Step 2 – Receive Return Address: The return address will be provided upon approval of your return request.
-
Step 3 – Process Refund: Refunds are processed within 2 business days after receiving and inspecting the returned item(s).
3. Order Exchanges
For exchanges, follow the same return process. Our representative will confirm the exchange product and necessary payment adjustments after approving your exchange request.
Once we receive your returned item, we process the exchange and ship the new item within 3 business days.
4. Refund Processing Time
Refunds are issued within 2 business days after approval or completion of the applicable return process.
5. 7-Day Price Protection
Shop with confidence! If the price of an eligible item drops on our official website within 7 calendar days of your successful payment, you may request a refund of the price difference.
To qualify:
-
Your purchase must be made on frodio.com, and your request must be submitted within 7 calendar days of payment.
-
The lower-priced item must be identical to your purchased item, including style, color, length, and specifications, and must be available for purchase when you submit your request.
-
The original order must not have been canceled, returned, or fully refunded.
-
Price adjustments are calculated based on the actual item price paid after any original discounts.
Exclusions: Price protection does not apply to Black Friday, Cyber Monday, flash sales, clearance events, exclusive discount codes, email/SMS offers, influencer or livestream promotions, BOGO offers, bundle deals, free gifts, Final Sale items, or pricing errors. Purchases from third-party platforms are also excluded.
Approved price differences will be refunded to your original payment method. Each eligible item qualifies for one price adjustment only within the 7-day period. Price adjustments cannot be combined with new discount codes or promotional offers.
To request an adjustment, please contact our Customer Care team at https://frodio.com/pages/contact-us with your order number and the product link or details of the lower price.
This policy does not affect your rights under applicable consumer protection laws.
For any assistance, please contact us at https://frodio.com/pages/contact-us. Thank you for shopping with Frodio!
Choose options
Shipping Methods
Frodio Hair works with trusted shipping carriers including USPS, SpeedX, GOFO, FedEx, YunExpress, and other logistics partners. Available shipping methods may vary depending on your destination and selected service.
For U.S. orders, shipping options may vary depending on whether the address is located in mainland areas or special areas including Puerto Rico (PR), Virgin Islands (VI), Alaska (AK), and Hawaii (HI).
*Signature service is not included by default. Please leave an order note during checkout if you require a signature upon delivery.
Total Delivery Time
Total delivery time = processing time + shipping time.
Processing Time
Orders are usually processed within 1 business day after payment confirmation. If there is any issue with your shipping information, our team will contact you within 24 hours.
Shipping Options & Delivery Time
Shipping time and costs may vary due to unexpected factors such as weather conditions, holidays, customs procedures, or other unforeseen circumstances.
About Tax
Customs duties, taxes, or import fees may vary depending on the destination country or region. Any applicable charges are the customer's responsibility.
Additional Notes
- Local logistics deliver on business days, Monday to Friday.
- Please make sure your shipping address is accessible during delivery hours.
- Keep your phone available as carriers may contact you regarding delivery.
- Some delivery services may require a signature.
- If signature service is declined, Frodio is not responsible for loss or damage after delivery confirmation.
Shipping Protection
Shipping Protection is an optional value-added service provided by Frodio Hair. It provides assistance with cases involving lost packages, damaged packages, or significant delivery delays. Our team will review order details and tracking information according to our shipping protection policy.
Please note that Shipping Protection is not an insurance product and does not replace carrier insurance coverage.
Shipping Fee / Shipping Protection Fee Refund Policy
Before Shipment
If an order is canceled before shipment, shipping fees and Shipping Protection fees will be refunded to the original payment method.
After Shipment
Once an order has been shipped, shipping fees and Shipping Protection fees are generally non-refundable.
Undelivered / In-Transit Issues
If a package is lost, delivery fails, or is returned before successful delivery, refund eligibility will be reviewed based on carrier tracking information and responsibility determination.
Delivered Orders
Once delivery is confirmed as completed, shipping fees and Shipping Protection fees are non-refundable, even if the item is later returned.
Customer-Related Issues
Shipping fees and Shipping Protection fees are non-refundable for issues caused by customer reasons, including incorrect addresses, refusal of delivery, or changes of mind.
Other Cases
Refund eligibility may vary depending on specific situations. Please contact our Customer Care team for assistance.
At Frodio, our commitment is to ensure that every woman looks and feels her best by providing the ultimate hair experience. If you face any issues with your purchase, please feel free to contact us at any time, and we’ll prioritize responding within 48 hours.
1. Order Cancellation
If you need to cancel your order, please contact our Customer Care team within 1 hour of placing your order by submitting a request through our Contact Us page:
https://frodio.com/pages/contact-us
Our team will review your request and do our best to process the cancellation before your order enters the shipping process. Please note that cancellation cannot be guaranteed once your order has been shipped or is already being processed for shipment.
2. Order Returns
We gladly facilitate exchanges and returns of unused wigs within 30 days of receipt.
In certain cases, a no-return resolution may be available. Eligibility is subject to review and confirmation by our Customer Service team.
Please kindly note that each order qualifies for a single free return within 30 days of receipt.
2.1 Return Acceptable
For a return or exchange, the product must be in its original condition – with uncut, unwashed, unbleached hair, unchanged color, and untouched lace (without cutting or secondary trimming). Products, being personal items in direct contact with the scalp, prioritize customer safety and hygiene. Hence, we cannot accept used products for return.
2.2 To Initiate a Return
-
Step 1 – Contact Customer Care: Initiate the return within 30 days of receipt, providing the reason and relevant pictures for a swift process.
-
Step 2 – Receive Return Address: The return address will be provided upon approval of your return request.
-
Step 3 – Process Refund: Refunds are processed within 2 business days after receiving and inspecting the returned item(s).
3. Order Exchanges
For exchanges, follow the same return process. Our representative will confirm the exchange product and necessary payment adjustments after approving your exchange request.
Once we receive your returned item, we process the exchange and ship the new item within 3 business days.
4. Refund Processing Time
Refunds are issued within 2 business days after approval or completion of the applicable return process.
5. 7-Day Price Protection
Shop with confidence! If the price of an eligible item drops on our official website within 7 calendar days of your successful payment, you may request a refund of the price difference.
To qualify:
-
Your purchase must be made on frodio.com, and your request must be submitted within 7 calendar days of payment.
-
The lower-priced item must be identical to your purchased item, including style, color, length, and specifications, and must be available for purchase when you submit your request.
-
The original order must not have been canceled, returned, or fully refunded.
-
Price adjustments are calculated based on the actual item price paid after any original discounts.
Exclusions: Price protection does not apply to Black Friday, Cyber Monday, flash sales, clearance events, exclusive discount codes, email/SMS offers, influencer or livestream promotions, BOGO offers, bundle deals, free gifts, Final Sale items, or pricing errors. Purchases from third-party platforms are also excluded.
Approved price differences will be refunded to your original payment method. Each eligible item qualifies for one price adjustment only within the 7-day period. Price adjustments cannot be combined with new discount codes or promotional offers.
To request an adjustment, please contact our Customer Care team at https://frodio.com/pages/contact-us with your order number and the product link or details of the lower price.
This policy does not affect your rights under applicable consumer protection laws.
For any assistance, please contact us at https://frodio.com/pages/contact-us. Thank you for shopping with Frodio!
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